Shipping policy

Shipping Policy

Last updated: September 30, 2026

Thank you for shopping with Covex. Here's everything you need to know about how we process and deliver your order.

Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. You'll receive an email confirmation when your order is placed, and another with tracking information once it ships.
During periods of high order volume or promotions, processing may take slightly longer. If there is a significant delay, we'll contact you by email.

Shipping Rates
We offer free standard shipping on all orders. Expedited shipping options, where available, are shown at checkout along with their cost.

Delivery Times
Standard shipping: typically 7–15 business days after your order ships.
Expedited shipping: faster delivery times are shown at checkout.
Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to carrier issues, weather, customs, or high seasonal volume.

Where We Ship
We ship to the countries available at checkout. If your country is not listed, we are unable to ship there at this time.

Customs, Duties, and Taxes
Orders shipped outside of Canada may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping costs.

Order Tracking
Once your order ships, you'll receive an email with a tracking number and link. Tracking information may take 24–48 hours to update after your order is shipped.

Incorrect Address
Please double-check your shipping address before placing your order. If you notice an error, email us as soon as possible and we'll do our best to update it before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages
If your tracking shows your order as delivered but you haven't received it, please check with neighbours and your local post office first, then contact us. If your order hasn't arrived within the expected delivery window, email us and we'll work with you and the carrier to resolve it.

Damaged Orders
If your order arrives damaged, email us within 30 days of delivery with your order number and a photo of the item and packaging, and we'll send a free replacement or issue a full refund. See our Refund Policy for full details.

Contact Us
If you have any questions about shipping, please contact us at trycovex@gmail.com.